General terms and conditions

1. Organiser

Services are sold by Fadidi Travel (tax ID [to be completed], licence [to be completed]), registered at [to be completed]. Contact: [to be completed] · [to be completed].

2. Services

Organised tours: these are package travel under Spanish Royal Legislative Decree 1/2007 (book IV). Before booking we show you the itinerary, what is and isn't included, and the total price.

Transfers: transport with a driver on the booked date and time.

Flights: we act as an intermediary; the contract of carriage is with the airline and is subject to its conditions (baggage, changes and cancellations).

3. Booking and price

Prices are final, in euros and include taxes. Amounts in other currencies are for guidance only. Once paid, your booking is recorded in “My trip”; flights are confirmed when the ticket is issued. For tours, transfers and accommodation we confirm each service (accommodation, transport, guide…) with our suppliers, and the booking is confirmed when you receive the “Your trip is confirmed” notice and email. If a service cannot be confirmed, we will offer an equivalent alternative or refund what you paid.

4. Payment

You can pay securely by card through Stripe. For tours you can pay a 30% deposit when booking and the rest before the trip starts; if the balance is not paid, the booking may be cancelled under the cancellation policy.

Some transfers can be paid in cash to the driver, up to 60 € per booking.

5. Cancellation by you

You can cancel from “My trip” › Help, and we show you the refund before you confirm:

Transfers: 100% refund up to the day before; no refund on the day.

Tours, excursions and accommodation: 100% up to 5 days before; 50% from 4 days to the day before; no refund on the day.

Flights: according to the airline's rules.

For package travel you may terminate the contract without penalty if unavoidable and extraordinary circumstances at the destination significantly affect the trip. Refunds are made to the same payment method within 14 days.

6. Right of withdrawal

As these are transport, accommodation and leisure services for a specific date, the 14-day right of withdrawal for distance purchases does not apply (art. 103 l of RDL 1/2007). The cancellation policy in section 5 applies.

7. Changes and cancellation by us

If we have to significantly change or cancel a service, we will tell you as soon as possible and you can accept the change or get a full refund, plus any compensation due by law.

8. Guarantees and insurance

Package travel insolvency protection: [to be completed].

Liability insurance: [to be completed].

We recommend travel insurance covering medical assistance and cancellation.

9. Documents and health

You need a valid passport and must meet the entry requirements of Senegal and The Gambia (visas, vaccinations and certificates). Check your country's official travel advice before leaving. You are responsible for carrying the necessary documents.

10. During the trip and issues

If something does not go as planned, tell us as soon as possible from “My trip” › Help or the chat, so we can fix it on the spot. You can file a written complaint at [to be completed]; we will reply within 30 days.

11. Governing law

These terms are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence.